9wicketbet's Privacy Policy

1 Introduction

Welcome to 9wicketbet. We understand that sharing your personal information online is a matter of trust. This privacy policy clearly explains what data we collect, where it goes, and how it is kept safe.

9wicketbet is an internationally licensed online betting and gaming platform. By using our platform, you are considered to have accepted this privacy policy. If you have any questions, please contact our support team.

2 What data we collect

9wicketbet may collect your information in several ways. Full details are provided below:

Information provided directly by you:

• Full name, email address, phone number, and date of birth (collected at registration)
• Payment details such as mobile banking numbers or e-wallet IDs
• A copy of your national ID or passport for identity verification (as part of the KYC process)
• Information provided during conversations with the support team

Automatically collected information:

• IP address, device type, and operating system
• Browser type and language settings
• Log of pages visited on 9wicketbet and time spent on each
• Login and logout times, and account activity history
• Session data collected via cookies and tracking technologies

The table below provides an overview of data types and their sources:

3 Purpose of data use

9wicketbet uses your data only for defined purposes. We never misuse it. Below is a clear breakdown of why we collect and use your information:

• Account creation and management: To keep your account active and ensure secure login.
• Identity verification (KYC): To verify age and identity in order to prevent fraud and block access by minors.
• Payment processing: To process deposits and withdrawals securely.
• Customer support: To resolve your questions or issues quickly and effectively.
• Service Improvement: To analyze user experience and improve the 9wicketbet platform.
• Security and fraud prevention: To detect suspicious activity and keep accounts secure.
• Legal obligations: To comply with regulatory requirements and implement AML policies.
• Relevant offers: To inform you of relevant bonuses and promotions (you may opt out at any time).

4 Data sharing policy

9wicketbet may share your data with third parties in limited circumstances and for specific reasons. This is always done with your protection in mind.

• Payment processors: Necessary information is shared with payment partners to process deposits and withdrawals.
• KYC verification services: Data may be shared with licensed verification providers for identity verification purposes.
• Technology service providers: Trusted technology partners for cloud hosting, security analysis, and server maintenance.
• Legal authorities: Disclosure of data is required when ordered by a court or formally requested by a regulatory authority.
• Anti-fraud services: Data is shared with specialist firms for fraud detection and anti-money laundering purposes.

All of our third-party partners are bound by strict confidentiality agreements. They may only use your data for purposes directed by 9wicketbet and may not use it for their own purposes.

5 Cookie policy

9wicketbet uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of 9wicketbet.

6 Data retention period

9wicketbet does not retain your data indefinitely. Specific retention policies apply to each category of information.

• Active Account Information: Retained for as long as the account remains active.
• After account closure: Generally retained for up to 5 years in accordance with legal obligations.
• Transaction Records: Up to 7 years maximum, in accordance with financial regulatory guidelines.
• KYC documents: 5 years from the date of verification, or longer if required by law.
• Support Chat Logs: Up to 2 years.
• Website logs and cookie data: 6 months to 1 year.

After the designated period, data is securely deleted or anonymised so you can no longer be identified. 9wicketbet never retains data beyond what is necessary.

7 Your Rights

If you have an account with 9wicketbet, you hold several important rights over your personal data. We fully respect each of these rights.

• Right to access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to erasure: You may request that your data be deleted under certain conditions.
• Right to restrict processing: In certain cases, you may request a temporary restriction on the use of your data.
• Right to portability: The ability to export the data you have provided in a standard, portable format.
• Right to object: You may object to your data being used for marketing communications or analytics purposes.

8 Security measures

9wicketbet applies industry-leading technology to protect your data. Our security framework operates across multiple layers:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-factor authentication (2FA): An additional layer of security for your account.
• Firewall and DDoS protection: Preventing unauthorized access to servers.
• Regular security audits: Periodic audits conducted by third-party security experts.
• Limited Access Policy: Only authorized personnel are permitted to access specific data.
• Data masking: Sensitive information is partially masked even within internal systems.

Please note that no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone. If you notice any suspicious activity, contact 9wicketbet support immediately.

9 Children's Privacy

9wicketbet is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If a minor has created an account by mistake and we are notified, 9wicketbet will immediately delete that account and all associated data. If you are a parent or guardian and believe your child has been using our platform, please contact us.

10 Policy changes

9wicketbet may update this privacy policy as needed. When changes are made, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email address for significant changes
• By displaying a notification after you log in to the platform

Continued use of 9wicketbet after any changes will be taken as your acceptance of the updated policy. We encourage you to review this page periodically.

11 Contact

If you have any questions, complaints, or requests regarding this privacy policy, please contact 9wicketbet. Our data protection team is available 24/7, seven days a week.

• Email: [email protected]
• Support Page: Visit the FAQ page
• Response Time: Typically within 24 to 48 hours

Your privacy is not just a legal obligation to us — it is the foundation of our business. Your trust in 9wicketbet is our most valuable asset.